{"id":1937,"date":"2022-08-30T15:35:12","date_gmt":"2022-08-30T20:35:12","guid":{"rendered":"https:\/\/www.miaprova.com\/blog\/miaprova-user-interface-review-create-and-manage-tickets\/"},"modified":"2022-10-04T11:01:37","modified_gmt":"2022-10-04T16:01:37","slug":"miaprova-user-interface-review-create-and-manage-tickets","status":"publish","type":"post","link":"https:\/\/www.miaprova.com\/blog\/miaprova-user-interface-review-create-and-manage-tickets\/","title":{"rendered":"MiaProva User Interface Review: Create and Manage Tickets"},"content":{"rendered":"<p><iframe loading=\"lazy\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/vWETnxBs18w?feature=oembed\" frameborder=\"0\" allowfullscreen=\"\"><\/iframe><\/p>\n<p>This video provides a brief overview of the Create and Management Tickets section of the MiaProva application.  Here users can create tickets, manage them across the various states, manage ideas, and have visibility of Adobe Target Activities and MiaProva tickets on a calendar.<\/p>\n\n<span><a onclick=\"read_toggle(51470590, 'Video Transcript', 'Close Video Transcript'); return false;\" class=\"read-link\" id=\"readlink51470590\" style=\"readlink\" href=\"#\">Video Transcript<\/a><\/span>\n<div class=\"read_div\" id=\"read51470590\" style=\"display: none;\"><\/p>\n<p>hello and welcome to mia proba we have a<br \/>\nseries of videos for users to<br \/>\nfamiliarize themselves with our user<br \/>\ninterface videos on best practices<br \/>\nwithin mia prova miya prova onboarding<br \/>\nmaterials as well as me approval case<br \/>\nstudies for some of our clients the<br \/>\nvideo that i&#8217;m covering right now is for<br \/>\nour user interface specifically the<br \/>\ncreate a managed ticket section<br \/>\navailable in the net left navigation<br \/>\nhere<br \/>\nif there are any questions uh or topics<br \/>\nthat would be helpful to cover please do<br \/>\nlet us know in the comments<br \/>\nor email us at support miaprova.com<br \/>\nand please be sure to follow us on on<br \/>\nyoutube as we<br \/>\nshare me approval updates there as well<br \/>\nas other helpful items related to our<br \/>\nindustry and other tips and tricks<br \/>\nrelated to adobe target<br \/>\nokay so the grade managed section within<br \/>\nmia provo is available in the in the<br \/>\nleft navigation<br \/>\nbecause of the breadth and depth of the<br \/>\nmiyaprova application we decided to<br \/>\nbreak things apart in in a series of<br \/>\nvideos so and so right now i&#8217;m going to<br \/>\ncover this section here uh the homepage<br \/>\nis the default landing page when you log<br \/>\ninto the application of mia proba uh we<br \/>\nprovide a quick overview in terms of um<br \/>\nhow many tests have been launched for<br \/>\nthe current year this is something we<br \/>\nautomatically generate just by<br \/>\nconnecting to your adobe target account<br \/>\nwe provide graphs in terms of the<br \/>\ndistribution of ticket status whether<br \/>\nit&#8217;s submitted under development or a<br \/>\nwaiting summary<br \/>\nthis gives a quick view<br \/>\nof the tickets across the various states<br \/>\nthe live column is something that gets<br \/>\nautomatically populated from either<br \/>\nadobe target or adobe analytics it&#8217;s an<br \/>\nadobe fed column where we highlight all<br \/>\nof your activities give directional<br \/>\ninput um<br \/>\nand the lift for the for the given<br \/>\njourney that the test belongs to<br \/>\nhere you can see uh the tickets that are<br \/>\ncurrently under development which ones<br \/>\nare have been submitted uh and and are<br \/>\nassigned to be developed next and then<br \/>\nwhat tickets are uh currently awaiting<br \/>\nprioritization<br \/>\nthis is<br \/>\nmore often used in the status board i&#8217;ll<br \/>\nshow that in a subsequent video video<br \/>\nthe featured test story this is<br \/>\nsomething that users can<br \/>\ndecide<br \/>\nwhich one they want to be the featured<br \/>\ntest story often organizations will look<br \/>\nat their program overview a lot of their<br \/>\nhistorical tasks or if they<br \/>\nuh decided to you know they had a really<br \/>\ninteresting test that was recently uh<br \/>\nsuccessfully<br \/>\nuh archived and some interesting<br \/>\nlearnings they can make this featured<br \/>\nwithin here and that would show up on<br \/>\nthe homepage as well in this featured<br \/>\ntest story uh latest happenings this is<br \/>\nwhere you can get a feed<br \/>\nof what people are doing this is a demo<br \/>\naccount so a lot of this information<br \/>\nisn&#8217;t super exciting but you can see<br \/>\nthings like there have been comment um<br \/>\nuh there have been comments that have<br \/>\nbeen added new tests have been added or<br \/>\ncreated tests have been archived uh all<br \/>\nthe typical workflow stuff that exists<br \/>\nwithin the media proper application<br \/>\nand the last thing here on the home page<br \/>\nis just a quick overview in terms of<br \/>\nkpi summaries<br \/>\nthis is available as well as on the<br \/>\nprogram overview but here you can get a<br \/>\nquick access to look at things show me<br \/>\nall the tests that are running the room<br \/>\non the home page and all of the data<br \/>\nwill automatically update<br \/>\nit&#8217;s probably better used on the program<br \/>\noverview because then you can see all of<br \/>\nthe activities or the tickets<br \/>\nthat are associated with the with the<br \/>\ndifferent dimensions<br \/>\nwithin here but we wanted to include<br \/>\nthis on the homepage to give people<br \/>\nquick access to this<br \/>\nmy ideas lab so<br \/>\nhere or users can add ideas within the<br \/>\nmia pro application directly within here<br \/>\nor i&#8217;m going to open up a new tab<br \/>\nusers can add ideas directly with our<br \/>\nchrome extension you sign into your<br \/>\nchrome extension let me just sign in<br \/>\nhere<br \/>\nto do actually it&#8217;s mia<br \/>\nso here i am signed in i can add in<br \/>\nideas directly within here associate<br \/>\nlabels with it as well as journeys<br \/>\ninformation with the ideas um<br \/>\nso the ideas lab within here you can add<br \/>\nthat you can also crowd source ideas<br \/>\nso mia provo we have single sign-on<br \/>\ncapabilities<br \/>\nwe have functionality where you can<br \/>\neasily invite users to the mi<br \/>\nappropriate application<br \/>\nyou can share this and this is like an<br \/>\nanonymous uh<br \/>\nlogin or it doesn&#8217;t require a login but<br \/>\nwe have some backend systems so it&#8217;s a<br \/>\nway to get ideas into the miyaprova<br \/>\napplication um<br \/>\nfor people to vote on and prioritize as<br \/>\nyou wish so<br \/>\nthis was a suggestion years ago one of<br \/>\nour very successful customers who wanted<br \/>\nto just quickly and easily get ideas<br \/>\ninto the application so this is a nice<br \/>\nway uh to distribute and solicit those<br \/>\nideas so that that&#8217;s something that&#8217;s in<br \/>\nthe idea ideas lab<br \/>\nwe also have all the ideas that have<br \/>\nbeen added within here i&#8217;ll show you<br \/>\nthat in the vote for ideas section<br \/>\nbut we also have like this pre<br \/>\npre-ticket queue if you will where ideas<br \/>\nthat you want to prioritize can be<br \/>\nprovided and moved over to this<br \/>\nparticular queue ahead of time<br \/>\nwe also offer the ability to quickly and<br \/>\neasily take an idea that&#8217;s been<br \/>\nprioritized and create a ticket directly<br \/>\nfrom that everything in the mia provo<br \/>\napplication comes down to tickets and<br \/>\nactivities from adobe or other sources<br \/>\nand tying them together uh we&#8217;ll have<br \/>\nmore more information on this program<br \/>\nconcept<br \/>\nbut i wanted to just highlight that<br \/>\ncomponent within the ideas lab within<br \/>\nhere<br \/>\nvote for ideas so all of the ideas that<br \/>\nhave been added to the miyaprova<br \/>\napplication<br \/>\ncan be<br \/>\nviewed based off of label based off of<br \/>\njourney<br \/>\nwhat have you<br \/>\nwe have a cool feature here that<br \/>\nprovides<br \/>\norganizational visibility in terms of<br \/>\nwhat ideas are getting voted on or maybe<br \/>\nwhat ideas are being prioritized here<br \/>\nyou can drag and drop an idea based off<br \/>\nof the level of effort and estimated<br \/>\nreturn<br \/>\nthis is a weighted average so the the<br \/>\nmore votes an idea gets the bigger the<br \/>\nbubble will be<br \/>\nit also if someone on your team voted<br \/>\nfor the idea to be here that is a high<br \/>\nestimated return as well as a high level<br \/>\nof effort but then someone else voted it<br \/>\nfor to be like this<br \/>\ncollectively that would be within here<br \/>\nassuming two people so the more votes<br \/>\nand idea the more um obviously all of<br \/>\nthe votes take into consideration where<br \/>\nthat should live within here<br \/>\nkind of teasing ahead a little bit here<br \/>\nin terms of the status board you can see<br \/>\nall of the ideas within here and the<br \/>\nnumber of votes here you can bring in<br \/>\nadditional commentary<br \/>\nto discuss the ideas prioritize ideas<br \/>\nbased off of the journey or any other<br \/>\ntype of data that you&#8217;d like to include<br \/>\nas well<br \/>\nso getting back to this section<br \/>\nsubmitting a ticket mia prova is a fluid<br \/>\nsystem we do not require tickets to be<br \/>\nsubmitted<br \/>\nahead of time tickets can be submitted<br \/>\nacross any of the various states<br \/>\nyou can even keep drafts of the tickets<br \/>\nsubmit tickets here under development<br \/>\nawaiting summary you can even create<br \/>\ntickets<br \/>\nthat are archived because miyaprova has<br \/>\naccess to all of the activities that<br \/>\nhave been run<br \/>\nin the last 180 days and that&#8217;s<br \/>\nsomething that we can even expand to<br \/>\nbring back<br \/>\nlonger periods of time but the submit<br \/>\nticket section here allows you to<br \/>\nquickly<br \/>\nchange the program based off of what the<br \/>\ndesired ticket is that you&#8217;re looking to<br \/>\nsubmit<br \/>\nand here this ticket will then go into<br \/>\nthe my ticket section so the my ticket<br \/>\nsection is tickets that you your account<br \/>\nhas submitted and you can see your<br \/>\ntickets that you&#8217;re managing across all<br \/>\nthe different states within the mia<br \/>\nprovo application<br \/>\nthere&#8217;ll be more on this status board<br \/>\nsection but the difference between the<br \/>\nmy tickets here and the status board<br \/>\nsection here is the my tickets are your<br \/>\ntickets that have been entered you the<br \/>\nuser that&#8217;s logged in within here brian<br \/>\nokay<br \/>\nnow manage tickets<br \/>\nwhere everything is uh all the tickets<br \/>\nthat have been submitted are available<br \/>\nhere you can click on any of the uh<br \/>\ntickets that have been submitted you<br \/>\nhave all the details of the tickets that<br \/>\nare there and all the different fields<br \/>\nany commentary tasks<br \/>\ncustom fields all of this will be<br \/>\ncovered in a video<br \/>\nfor the miyaprova programs but all of<br \/>\nthe data that was entered in under the<br \/>\noriginal submission is within here<br \/>\nincluding the ability to add offer code<br \/>\nyou can assign it to a developer<br \/>\nwithin here so you assign it to a<br \/>\ndeveloper and that would move the ticket<br \/>\nover to the under development state<br \/>\nwithin here<br \/>\nacross each of the different states<br \/>\nyou&#8217;ll notice that there&#8217;s this<br \/>\nrefinement ability so any of the<br \/>\njourney information can be used for<br \/>\nrefinement programs<br \/>\ndevelopers that are being assigned any<br \/>\nlabels that you would like to use or any<br \/>\nof the custom fields that are included<br \/>\nin your tickets<br \/>\nare available for refinement within mia<br \/>\nprova you can also expand this to give<br \/>\nyourself additional room<br \/>\nnow we have a lot of large organizations<br \/>\nthat are using mia prova and they&#8217;re<br \/>\ndifferentiating<br \/>\ntheir different teams based off of<br \/>\nprograms or journeys or labels or even<br \/>\ndifferent fields within their custom<br \/>\nprograms within the aproba so this is a<br \/>\nwonderful way persist filters to have<br \/>\nthose filters applied across all of<br \/>\nthese various states within here so i&#8217;m<br \/>\njust going to clear the filtered state<br \/>\nwithin here<br \/>\num<br \/>\nso submitted uh the test manager can see<br \/>\nall of the tickets group by journey and<br \/>\nagain the manage tickets section is is<br \/>\nanother view<br \/>\nuh but just during the kind of like in<br \/>\nflight so the the managed ticket section<br \/>\nis the submitted tickets under<br \/>\ndevelopment section as well as a waiting<br \/>\nsummary within here but jumping back to<br \/>\nthe managed ticket section so<br \/>\nonce a test or ticket has been assigned<br \/>\nto a developer that ticket moves over to<br \/>\nthis column here<br \/>\nyou can see based off of the estimated<br \/>\ndeaf completion period and the required<br \/>\ndate we color code things um based off<br \/>\nof uh you know if they&#8217;re if they&#8217;re<br \/>\npast the estimated debt completion date<br \/>\nyou&#8217;ll also notice that you can copy<br \/>\ntickets delete tickets you can copy a<br \/>\nlink to a ticket to share it out<br \/>\nthroughout the organization you can also<br \/>\ncomment which tags people as well<br \/>\nso just as with the other<br \/>\nstates of submitted and awaiting summary<br \/>\nyou have different fields here which can<br \/>\nbe customized by state so you have all<br \/>\nof the metadata any of the assets<br \/>\nqa is an important section that we have<br \/>\nwithin mia provo which is great so if<br \/>\nyou could provide<br \/>\nany instructions to<br \/>\nget into the activity you could come up<br \/>\nwith your own custom checklist within<br \/>\nhere<br \/>\nprovide qa urls<br \/>\nand by informing qa what that does it&#8217;ll<br \/>\nautomatically send an email out to those<br \/>\nqa users<br \/>\nletting them know that this is how you<br \/>\nget into the activity<br \/>\nthis is the url to get in so that email<br \/>\njust went out to those users in the<br \/>\norganization that have the qa role<br \/>\nthey can then log bugs within here so i<br \/>\ncould log bugs people can see the issues<br \/>\nthat were reported<br \/>\nso you have this history of what&#8217;s going<br \/>\non to make sure that everyone is on the<br \/>\nsame page<br \/>\nthis can also be<br \/>\ncorrelated with different uh qa<br \/>\nchecklists a lot of our customers are<br \/>\ncreating custom questionnaires did you<br \/>\ncheck the test and mobile did you check<br \/>\nin this particular browser did the<br \/>\nuser experience team sign off so all of<br \/>\nthis checklist functionality is is<br \/>\navailable within here<br \/>\nbut once once you&#8217;re in a good place for<br \/>\nthe test if you know the qa passed and<br \/>\neverything<br \/>\nyou can launch the test<br \/>\nyou can upload screenshots within here<br \/>\nscreenshots can also be uploaded<br \/>\ndirectly uh within our chrome extension<br \/>\na lot of our customers use that simply<br \/>\ncome up to any of these activities here<br \/>\nselect the appropriate ticket and then<br \/>\nyou could add in<br \/>\nthe screenshots as you wish within there<br \/>\nbut then the ticket goes over to<br \/>\nawaiting summary awaiting summary is<br \/>\nwhere tests<br \/>\nwhere tickets live<br \/>\nwhen the test is up up and running or<br \/>\nthe test has recently ended or we we<br \/>\nwere<br \/>\nwe&#8217;re looking to gather our insights to<br \/>\nto to get ready to archive them and we<br \/>\nhave additional functionality to filter<br \/>\non tickets that where the tests have<br \/>\nended the activities are still live or<br \/>\nif no activity is paired with a ticket<br \/>\nwe also do that by color coding it gree<br \/>\nyellow which signifies a mitch a<br \/>\nmismatch between tickets<br \/>\nuh and activities within mia provo<br \/>\nand lastly here is the calendar section<br \/>\nof mia prova and<br \/>\nall of the data here is based off of<br \/>\ndates from adobe target as well as dates<br \/>\nfrom your tickets and so you&#8217;ll see here<br \/>\nis all of the activities<br \/>\num that have a specific end a start date<br \/>\nand an end date um<br \/>\nmia provo likes to encourage the use of<br \/>\nsample sizes<br \/>\nreally to allow<br \/>\norganizations to get the most throughput<br \/>\nso they don&#8217;t leave tess on longer than<br \/>\nthey should have so a lot of our more<br \/>\nstrategic customers they have specific<br \/>\nstart dates and end dates with their<br \/>\nadobe target activities and you will see<br \/>\nthat here you can see that reflected in<br \/>\nthe date and time automatically here<br \/>\nunder development activities this is<br \/>\nbased off of the estimated dev<br \/>\ncompletion date as well as the the<br \/>\nrequired date from the ticket submission<br \/>\nthis is a demo account but you can see<br \/>\nkind of what things are being developed<br \/>\nlastly here is evergreen activities<br \/>\nthis is empty this account is not<br \/>\nconnected to adobe<br \/>\nbut this is where the majority of<br \/>\nmia provo customers activities live at<br \/>\nleast initially uh upon connection to<br \/>\nmia proba all of the activities that do<br \/>\nnot have an end date will fall up here<br \/>\nwithin the uh<br \/>\nunder within the uh evergreen activities<br \/>\nsection um and then lastly events uh<br \/>\nevents you can customize what events<br \/>\nexist but it allows you to add different<br \/>\nevents on the calendar so you can<br \/>\nvisualize them if there&#8217;s going to be<br \/>\nmaybe a pause and testing or some<br \/>\ndevelopment efforts that are taking<br \/>\nplace<br \/>\nuh or anything marketing initiatives<br \/>\nit&#8217;s a nice way to kind of visualize<br \/>\nthese events across all of your adobe<br \/>\ntarget activities that are currently<br \/>\nlive on the site<br \/>\nso thank you that was a quick video<br \/>\nhopefully on the create and manage<br \/>\nticket section within mia provo if there<br \/>\nare any questions regarding this hit us<br \/>\nup in the comments or uh shoot us a note<br \/>\nthank you<\/p>\n<p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>This video provides a brief overview of the Create and Management Tickets section of the MiaProva application.  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